At Living Designs Furniture, our goal is to provide the best possible experience to every customer. During the design process, our furniture specialists address the specifics of your design to ensure that you are confident in your purchase before production begins. All details pertaining to customizations or design of your furniture are finalized and confirmed prior to purchase. Our team coordinates with you on the dimensions, fabric, comfort, and frame of your custom furniture during the purchasing process, in order to manufacture a product that meets or exceeds your expectations.
Non-completion of payments or non-retrieval of orders within 4 months from product completion will result in forfeiture of ownership, rendering the warranty and ownership null and void.
Dimensions + Delivery
Our customers are responsible for understanding and communicating whether the furniture will fit into or around obstacles in the dwelling (including but not limited to: stairwells, doorways, and hallways). To ensure the successful delivery of products, we ask that all specifics about the location be measured and confirmed prior to production.
Warranty
Frame: Lifetime warranty under normal* wear and tear.
*Damage from sitting on arms and back of the frame is not considered normal wear and tear.
Foam: 1-year warranty under normal wear and tear.
Sewing: 3-year warranty under normal wear and tear.
Fabric: 1-year warranty under normal wear and tear.
Even with performance fabric options, these materials are not completely removable and are not covered under warranty: lipstick, permanent marker, nail polish, mustard, and shoe polish.
Certain clothing dyes such as those used on denim may migrate to materials and cause permanent damage. This is called dye transfer, this type of stain is not covered by warranty.
Washing covers in the washing machine may cause abrasion damage or strip material of performance qualities and are not covered under warranty.
Conditional Coverage
Outlet or in-stock purchases must be picked up or delivered within 10 days of purchase. Fees may apply for customers who require storage for more than 10 days.
Note: Outlet sales are final and do not include the Living Designs Furniture Warranty.
Questions or concerns related to warranty or coverage of our furniture please email: [email protected]
